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Products purchased through Phillips Feed & Pet Supply may be authorized for
return using certain guidelines.
SHORTAGES & MISPICKS:
Claims for credit on concealed shortages, damages, incorrect or billing errors
can only be authorized by the Phillips Feed Customer Service Department and
must be called in within 48 hours of delivery. Claims for unconcealed shortages
and damages should be noted with the driver at the time of delivery.
RETAILER RETURNS:
Phillips Feed & Pet Supply does not guarantee the sale on any product. Though
we suggest that overstock products be discounted at the retail level,
overstocked saleable product can be returned with prior approval. The
restocking fee for this return service is 20% of the price initially paid
(including all discounts). Products must be returned within 30 days of
purchase. Returns under this category must also be initiated through the
Customer Service department. Products purchased as closeouts, price marked,
special order, or shop worn, will not be approved for return under any
circumstance.
FROZEN PRODUCT:
Frozen product is covered separately from the above. Since a separate signature
is required at time of delivery for frozen items, Phillips Feed does not accept
returns for defective packaging, out of condition product, incorrect ordering,
or dating, unless identified at the time of delivery.
OUT OF DATE PRODUCT:
Out of date products are not eligible for return. ALL products eligible for
return under retailer return must be within 6 months of the expiration date.
COMMON CARRIER / UPS SHIPMENT:
Product received by Common Carrier or UPS must still comply with our 48-hour
call in policy. Shortages and external damages incurred during shipping must be
claimed through the shipper, not Phillips Feed. All returns will be handled in
same manner as product was received.
MANUFACTURERS DEFECTS / SPOILED / INFESTED PRODUCTS:
Product must have been purchased from Phillips within the previous 30 days. The
procedure for our customers will be to remove the product and return the
packaging to us with the date code.
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Phillips Feed & Pet Supply will not issue credit for any out-of-date or
infested products due to improper stock rotation, over stock, or insufficient
in-store pest control protocol. It is Phillips Feed’s goal to consistently
provide customers with fresh food products.
CUSTOMER SATISFACTION:
Most of our manufacturers list an 800 number for customer dissatisfaction
issues. These calls usually result in a satisfactory “deal” for the consumer.
If the customer needs to return through the store, it is mandatory that the
customer name and phone number be included and the product be returned to
Phillips. To obtain a credit or request a pick up, call our Customer Service
Department a minimum of 48 hours before delivery day and they will handle all
paperwork over the phone. For each viable return or request for credit, you
must have the following information available.
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Reason for return or credit
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Invoice number and date
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Item number
For approved returns, a return goods authorization (RGA) will be issued and this
form will accompany our driver on your next scheduled delivery. The driver will
check the claim form against the products being returned, if they match, he
will sign off and leave a copy for your records. A driver cannot accept any
merchandise not listed in the RGA. Upon receipt of returns into our warehouse,
product will be inspected for any discrepancies and/or incorrect information.
We will not credit the following:
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Shopworn, price tags or price marks
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Doesn't meet manufacturer warranty guidelines
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Incorrect item description
Please be careful with your return. Products that are not eligible for credit
will be destroyed and credit will not be issued. When criteria is met, credit
will be issued and appear on your account for use on subsequent deliveries.
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